Welcome to Greenscape Shop’s FAQ page! We’ve compiled answers to common questions about our plants, shipping, payments, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our friendly support team at [email protected].
Product Questions
1. What types of plants does Greenscape Shop specialize in?
We specialize in a diverse range of ornamental shrubs, trees, and perennials. Our menu includes varieties like Abelia, Acer (Maple), Achillea (Yarrow), Aesculus (Horse Chestnut), and many more. We focus on plants that enhance outdoor sanctuaries and gardening projects.
2. Are the plants healthy and sustainably grown?
Absolutely! Each plant is carefully selected and nurtured at our nursery. We use sustainable packaging materials to minimize environmental impact and ensure your plants arrive healthy and ready to thrive in your garden.
Shipping & Delivery
1. Where does Greenscape Shop deliver?
We ship globally to most regions, excluding parts of Asia and some remote areas due to customs restrictions. Our team monitors weather and shipping routes to ensure safe transit.
2. What are my shipping options?
We offer two convenient methods:
– Standard Shipping: For $12.95, we use DHL or FedEx. Orders are processed in 1-2 business days, with delivery in 10-15 days after dispatch.
– Free Shipping: For orders over $50, we use EMS. Processing takes 1-2 days, with delivery in 15-25 days after dispatch. This is perfect for patient gardeners planning bigger projects.
– Standard Shipping: For $12.95, we use DHL or FedEx. Orders are processed in 1-2 business days, with delivery in 10-15 days after dispatch.
– Free Shipping: For orders over $50, we use EMS. Processing takes 1-2 days, with delivery in 15-25 days after dispatch. This is perfect for patient gardeners planning bigger projects.
3. What if there are delays in delivery?
During peak seasons or unforeseen circumstances like extreme weather, delivery times may vary. We recommend tracking your order via the confirmation email and contacting us if concerns arise.
Payments & Accounts
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
2. Is my payment information secure?
Yes, we use secure encryption methods to protect your payment details. Your transactions are safe with us.
3. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders easily and receive updates on new plants and promotions.
Returns & Refunds
1. What is your return policy?
We stand by our plants! If you’re not completely satisfied, you can return your order within 15 days of receipt for a refund or replacement. Returns are subject to our terms and conditions, which prioritize plant health and sustainability.
2. How do I initiate a return?
Please contact our support team at [email protected] with your order details. We’ll guide you through the process and ensure a smooth resolution.
Additional Support
1. How can I contact customer service?
Reach us at [email protected] for any questions or concerns. We’re here to support your gardening journey every step of the way!
2. Do you offer gardening advice?
While we focus on providing quality plants, our team can offer basic tips for care. For detailed gardening advice, we recommend consulting local gardening resources to ensure best results in your specific climate.
Thank you for choosing Greenscape Shop! We’re dedicated to bringing nature’s beauty to your doorstep with care and reliability.