Term and Conditions

1. Introduction

Welcome to Greenscape Shop! These Terms and Conditions govern your use of our website located at shrubberystore.com and your purchase of horticultural products from us. By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions.

At Greenscape Shop, we combine horticultural expertise with a deep commitment to customer satisfaction. Our policies are designed to ensure your gardening journey is as flourishing and stress-free as possible.

2. Definitions

In these Terms and Conditions:

• “We”, “Us”, “Our” refers to Greenscape Shop.
• “You”, “Your” refers to the customer accessing our website and purchasing our products.
• “Products” refers to the plants and gardening supplies offered for sale on our website.
• “Website” refers to shrubberystore.com.

3. User Obligations and Responsibilities

By using our website and purchasing our products, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Comply with all applicable laws and regulations regarding the purchase, receipt, and cultivation of plants
• Understand that plants are living organisms with specific requirements and their health depends on proper care after delivery
• Check your local regulations regarding plant importation, as we cannot be responsible for customs restrictions

4. Products and Services Description

Greenscape Shop specializes in premium plants including but not limited to:

• Ornamental shrubs and trees (Acer, Albizia, Amelanchier, etc.)
• Perennials and flowering plants (Achillea, Alcea, Amsonia, etc.)
• Specialty cultivars and hybrids (Alpinus x callizones, etc.)

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the colors, textures, or details of our plants. Sizes and appearances may vary slightly based on seasonal availability and natural variations in living plants.

Non-Returnable Items

Due to their perishable nature or specific growing requirements, the following items cannot be returned or exchanged:

• Custom or special order plants (e.g., specific cultivars of Acer or Albizia)
• Plants that have been planted or removed from their original containers
• Seasonal items with limited availability
• Gift cards or downloadable content

For the health and safety of our plant collection, we cannot accept returns of plants that show signs of disease or pest infestation that occurred after delivery.

5. Order and Payment Terms

Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive a notification email once your order has been shipped.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card information on our servers.

Pricing and Taxes

All prices are shown in US Dollars. Depending on your location, additional taxes or customs duties may apply, for which you are solely responsible.

6. Shipping Information

We ship globally, excluding parts of Asia and certain remote regions. Each plant is packaged with the utmost care to ensure it arrives healthy and ready to thrive.

Shipping Methods & Delivery Times

We offer two reliable shipping options:

• Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. Flat rate fee: $12.95.
• Free Shipping: Shipped via EMS. Available for orders over $50. Delivery within 15-25 business days after shipment.

Delivery times are estimates and not guaranteed. Seasonal weather conditions, customs processing, and other factors beyond our control may affect delivery times.

7. Returns and Exchanges Policy

We want you to be completely satisfied with your plants. If you are not happy with your purchase, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

How to Initiate a Return or Exchange

1. Contact Our Support Team: Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return or exchange.
2. Wait for Authorization: Our plant specialists will respond within 2 business days with instructions and a Return Authorization Number (RAN).
3. Package Your Items: Repackage the plants securely in their original packaging, if possible. Clearly mark the RAN on the outside of the box.
4. Ship Your Return: Send the package to our nursery at the address provided in your authorization email. We recommend using a trackable shipping service.

Refund Information

Once we receive and inspect your returned items:

• Refunds will be processed within 5-7 business days.
• Your refund will be credited to the original payment method.
• Shipping costs are non-refundable unless the return is due to our error.
• For exchanges, we will ship your replacement plants as soon as we receive your return.

Damaged or Incorrect Items

If your plants arrive damaged or you receive incorrect items, please contact us immediately at [email protected] with photos of the issue. We will arrange for a replacement or refund at no additional cost.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and product descriptions, is the property of Greenscape Shop or our suppliers and is protected by international copyright and trademark laws.

You may not reproduce, distribute, modify, or otherwise use any content from our website without our express written permission. The plant names and varieties we sell represent our product offerings but do not grant any rights to the intellectual property associated with plant cultivars.

9. Liability Limitations

To the fullest extent permitted by law, Greenscape Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our website
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the website
• The failure of plants to thrive after delivery, as plant health depends on numerous factors beyond our control including planting conditions, weather, and care

Our total liability to you for any claim arising out of or relating to these Terms or our products shall not exceed the amount you paid for the products that are the subject of the claim.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law provisions.

Any dispute arising from these Terms or your use of our website shall be resolved through friendly consultation. If consultation fails, the dispute shall be submitted to the courts of Clark County, Nevada.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes your acceptance of the new Terms and Conditions.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us: